ServiceNow Security In A Nutshell I’m a lover of organization. Don’t even get me started on how excited I become at the sight of The Container Store.…

ServiceNow Security In A Nutshell

Hayley Bakst

As CloudLock’s Global Business Development and Alliances Manager, Hayley drives go to market strategy by empowering partners and building robust platform alliances.


ServiceNow-Security-600x200I’m a lover of organization. Don’t even get me started on how excited I become at the sight of The Container Store. In the workplace, organization can make or break your abilities – and reputation – as an employee. This extends beyond the individual to the enterprises as a whole: companies must be organized in order to grow and succeed.

This is why I – along with thousands of other customers – have looked to ServiceNow to remove the endless back and forth of emails and updating of spreadsheets by putting them into the equivalent of the Container Store. ServiceNow neatly irons, folds, and packages emails and spreadsheets and turns your work into an organized process and workflow, prioritizing efficiency and productivity above all else.

ServiceNow has historically been the application of choice for help desks and call centers, though they have recently expanded their offerings into other areas, including asset management, human resources, change management, and project management. As adoption continues to increase, keep the following security considerations in mind.


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ServiceNow Security Considerations

ServiceNow continues to excel at security through platform-level measures such as login security, strong encryption in transit and at rest, making auditing and system logs available, roles and responsibilities based privilege provisioning, and more.

Ultimately, customers are responsible for the data and usage of the platform, as Forrester Research so eloquently points out: “You can transfer workloads to the cloud, but not liability.” There’s good news for customers, though, as ServiceNow makes APIs available to third-party ISVs to address additional security considerations.

Cloud Data Protection revolves around discovering and safeguarding sensitive information within the SaaS environment. In ServiceNow, there are two means of injecting such information: 1) an external requestor fills out a webform or sends in an email containing sensitive data, or 2) process users input sensitive data into an open ticket.

Security teams must continuously monitor cloud environments to discover instances of excessively accessible sensitive information and secure cloud applications with data loss prevention (DLP) policies.

Risk and Compliance Management. Organizations must be confident they comply with regulations such as PCI DSS, HIPAA, SOX, CIPA, FISMA, FERPA, and others not only on-premises, but in cloud environments, as well.

Being able to not only rapidly discover information governed by compliance mandates, but also control its existence and accessibility through automated policies as well as receive alerts if it is inappropriately shared, simplifies the risk and compliance management process.

Auditing and Forensics. An extensible and secure audit trail helps produce a trail of incidents along with how information was shared – and who it was shared with. This allows security pros to investigate suspicious behavior and maintain evidence for compliance and forensics purposes.

User Behavior Monitoring and Threat Protection. Most of us are familiar with the concept that the user represents the new data perimeter. Couple this with the fact that the infrastructure security measures taken by platform providers is extremely mature, users represent the easiest target to predatory cybercriminals.

To reduce the risk of account compromise and the data theft (among other havoc) it leads to, monitor user activity to detect anomalous behaviors and empower your security staff with real-time alerts on potentially compromised accounts.Privileged user access modifications require special attention.

Multi-Cloud Security. As organizations adopt an increasing amount of cloud applications, the need for a consistent level of data protection across the entire SaaS portfolio grows. As contrasted with a piecemeal approach driven by multiple point solutions, centralized security increases operational efficiency and minimizes administrative workload. Additionally, it allows for streamlined, universal security practices across the organization – dictated by corporate security standards, not the capabilities of the given cloud applications.

Looking to Secure Cloud Applications?

If the above use cases resonate with you and you’re looking to secure your cloud applications, why not take a no-strings-attached personal assessment. We’d love to show you how CloudLock can help you embrace the power of ServiceNow and other cloud applications within your organization securely. If you’re not quite ready for the assessment, take a look at what CloudLock offers for ServiceNow on your own time.

CloudLock Security Assessment

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