Please Read Carefully Prior To Using This Website and the CloudLock Service

Last modified: January 28, 2013

 

This Privacy Policy applies to the services (the “CloudLock Service”) and any website (the “Website”) such as www.cloudlock.com offered by CloudLock, Inc. (“CloudLock” or “we”).

This Privacy Policy describes our commitment to customer privacy. Generally, you can browse through our Website without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this Privacy Policy describes how we collect and use your personal information.

Your use of the CloudLock Service and Website is conditioned upon acceptance of the terms and conditions of the Terms of Service and this Privacy Policy by you, the user of the Website and/or CloudLock Service (“you” or “User”). This Privacy Policy lists our current policies, but, as noted below, this Privacy Policy may be modified from time to time at our discretion. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use the CloudLock Service or Website.

CloudLock has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers the website www.cloudlock.com and the App in the Google Apps Marketplace. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@cloudlock.com.  If you are not satisfied with our response you can contact TRUSTe here.

1. Data Collection

Portions of this Website contain functions for collecting your personal information including your name and email address as well as your access history on this Website. We may also collect and track non-personally identifiable information about you, including but not limited to your IP address, the type of browser you use, and the website you visited before our Website.

If you register to use the CloudLock Service or express interest in obtaining additional information, we require you to give us your contact information, such as your name, company name, address, and e-mail address. We may also ask for additional personal information, such as title, phone number, department name or additional company information, such as annual revenues, number of employees, or industry. You can opt out of providing this additional information by not entering it when asked.

The CloudLock Service works without opening or reading the content of documents or files in your Google Docs application. The CloudLock Service only collects document and user meta-data such as document names, collaborators, permissions, attributes, etc. When you search or view documents through the CloudLock Service, CloudLock uses Google services to display the content of documents and does not read or store any of the content.

2. Use and Disclosure of Information

CloudLock uses the information that we collect to set up, administer and provide the CloudLock Service for organizations. We may also use the information to contact you to further discuss your interest in our company and the CloudLock Service, to send information regarding our company or partners, such as promotions and events, and to respond to your requests for information. We may provide your personal information to companies that provide services to help us with our business activities such as payment processor Google Checkout or offering customer service through our live chat service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Except as otherwise described in this Privacy Policy, your email address and personal information will not be distributed or shared with any third parties other than CloudLock employees, consultants and representatives.

With your prior express permission, CloudLock may log in to your account solely to resolve a problem or support issue. In this case, the CloudLock personnel investigating the problem would have the same access and abilities within CloudLock that you have when you are logged in to CloudLock; however, the CloudLock personnel would not be able to modify documents and, except in “privileged view”, would not be able to view documents. CloudLock may also view your account information and usage (but not document content) to investigate a suspected violation of the Terms of Service.

CloudLock uses and logs information gathered from your web browser or device, such as your IP address, browser type, and browsing history, to help analyze and diagnose technical problems, and to administer our Website in order to constantly improve the quality of the CloudLock Service.

CloudLock collects and stores document and user meta-data  to provide the CloudLock service to you. CloudLock also aggregates anonymized user data, including document and user meta-data, usage and volume statistical information, and other statistics (but not contact information) from our visitors and Users and may provide such anonymous aggregated information to third parties.

In addition to the above, CloudLock may in any event use and disclose information disclosed to it or collected by it through the Website to the extent required by any law, subpoena, legal process, court, judicial, regulatory or governmental authority, or if in CloudLock’s reasonable discretion use or disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect CloudLock’s legal rights or to protect the rights of third parties. In the event that CloudLock is involved in a merger, reorganization, dissolution, sale of business or assets or similar event, information disclosed to or collected by CloudLock in connection with this Website and the CloudLock Service may be transferred to CloudLock’s successor, or to the purchaser of such assets, as applicable.

3. Your Choices

CloudLock may periodically send you information regarding CloudLock and our products and services. If you do not wish to continue receiving such information, please contact us at unsubscribe@cloudlock.com, or simply reply to an email from CloudLock and type “REMOVE” in the subject line.

If you wish to access, modify or delete other personal information that you have provided to CloudLock, such as your address, please contact us at support@cloudlock.com for assistance.

4. Tracking Technologies

CloudLock collects information about you using cookies (data that we store on your hard drive or device) that allows us to recognize you when you revisit our Website or the CloudLock Service and to remember certain information about you, such as your contact information. Your browser contains settings to limit or reject cookies. However, if you choose to limit or reject cookies, you may not be able to use some of the features in the CloudLock Service.

The use of cookies by our tracking utility company and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our tracking utility company and service providers use session ID cookies to make it easier for you to navigate our site.

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

5. Security

Our Website has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. However, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet.

The CloudLock Service uses secured and encrypted protocols (HTTPS) for all communications. Information collected on the CloudLock Website is not encrypted during transmission.

The CloudLock Service supports single sign-on using Open ID, which allows for simplified, central access management to the CloudLock Service, through the Google Apps administrative panel, and directly via URL.

As a Google Marketplace application, CloudLock’s process of granting privileges to access and use the domain’s data is secure, and is handled by Google. IT Administrators can remove or disable the CloudLock Service at any time from the Google Apps domain administrator interface.

CloudLock takes security very seriously. All company employees are contractually obligated to safeguard CloudLock and User data under confidentiality and privacy agreements. Access to CloudLock production systems is restricted to authorized CloudLock team members.

The CloudLock Service runs on Google App Engine, Google’s web application hosting environment. An application hosted on Google App Engine runs on the same infrastructure that powers other Google applications such as Google Apps which is SAS 70 Type II and FISMA certified. The same security, privacy and data protection policies you enjoy with Google Apps applies to all App Engine applications. Running on Google App Engine allows the CloudLock Service to keep User data within Google’s infrastructure.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Blogs and other Forums on CloudLock.com

If you use a CloudLock blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other Users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums, or the use of such information by any third party.

7. Widgets

Our Web site includes Social Media Features, such as the Facebook Like button (and Widgets, such as the Share this button or interactive mini-programs that run on our site). These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

8. Testimonials

With your consent we may post your testimonial along with your name.  If you want your testimonial removed please contact us.

9. Modifications

CloudLock reserves the right to modify this Policy from time to time. If we make any substantial changes in the way we use your personal information we will make that information available by posting a notice on this website, prior to becoming in effect. Therefore, you are advised to review this policy occasionally.

Your continued use of this Website subsequent to CloudLock’s notice of modification of this Policy shall constitute your acceptance of the modified Policy.

10. Users Outside the United States

CloudLock is located in the United States and is subject to the applicable state and federal laws of the United States. If you choose to access the Website, you consent to the use and disclosure of information in accordance with this Privacy Policy and subject to such laws.
CloudLock may, alone or in collaboration with other Safe Harbor-certified organizations, store and process personal information in the United States, the European Union or Switzerland.
This Privacy Policy and CloudLock’s information handling practices comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. CloudLock has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. CloudLock’s Safe Harbor certification can be found at https://safeharbor.export.gov/list.aspx.

For more information about the Safe Harbor program, including the Safe Harbor Privacy Principles, please visit the U.S. Department of Commerce’s Safe Harbor website at http://export.gov/safeharbor/.

11. Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of CloudLock. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

12. Contact Information

CloudLock welcomes your comments regarding this Privacy Policy and we will respond to any request for access to personal information within 30 days. If you believe that CloudLock has not adhered to this Privacy Policy, please contact us electronically or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Email: support@cloudlock.com

Mail: CloudLock Inc.

203 Crescent Street

Suite 107

Waltham, MA

13. Dispute Resolution

If you have a complaint or dispute about this Privacy Policy or CloudLock’s privacy practices that cannot be resolved by contacting us, you may submit your dispute to TRUSTe. CloudLock, Inc. is a member of the TRUSTe privacy seal program, the TRUSTe E.U. Safe Harbor seal program and the TRUSTe dispute resolution program. Please consult the TRUSTe website http://www.truste.com for more information concerning TRUSTe’s privacy programs and dispute resolution procedures.